Terms & Conditions

DELIVERIES
All quoted product prices include delivery to the UK mainland and Ireland only. We use reputable carriers to deliver all our goods. We use our own delivery drivers for most jobs within Ireland. If you require special delivery instructions, please contact us to make the appropriate arrangements. Our carriers aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery by a third party. the carriers are fully insured to cover losses but issue must be addressed with the carrier directly.
Deliveries to outside the UK and Ireland will be quoted for a time of your order being placed. this is to allow us to get you the most competitive quote from shipping partners.

PAYMENT
When ordering via our website, payment may be made via credit card / debit card or PAYPAL directly. These payments will be handled via PAYPAL.
This service is carried out on a secure server.
Alternatively payment can be accepted by BACS transfer, please contact accounts dept – info@attheprinters.com

PRIVACY POLICY

In Order to operate the online payment service and to reduce the risk of fraud, we, attheprinters.com, the data controller, must ask you to provide us information regarding you name and address and you credit or debit card. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to us processing your data in order to collect payment. Attheprinters.com takes the privacy of your personal information very seriously. We will NOT retain any of your credit or debit card information. We retain your name and address on our database for our internal use, however, we will NOT sell or rent your personally identifiable information or a list of our customers to third parties.

CANCELLATION POLICY
If you want to cancel a job, please email info@attheprinters.com immediately. A cancellation fee will apply if the order has been plated and / or printed.

PROOF APPROVAL
All jobs must be approved before printing. When we receive your artwork via our ftp link, it will be processed through our RIP and you will receive, via email pdf that is what we will print. Once you are happy all you have to do is return an email to us giving us approval with printing your order.

ARTWORK AMENDMENTS
If for any reason you need Attheprinters.com to make amendments to any artwork at the proofing stage this will be charged at £40 for 1 hour (Minimum), and then £25 per hour thereafter.

COMPLAINTS
If you job is damaged, please advise us within 24hours of receipt, by emailing info@attheprinters.com. The job MUST be returned to receive a credit.